Cancellation, Return and Exchange Conditions
How can I exchange the product I purchased?
You can exchange the product you purchased from the online store within 7 days from the date of delivery. kedygurumi@gmail.com You can make an exchange by contacting the e-mail address. The cost of the cargo sent by Kedygurumi is covered by the institution. The cost of the cargo sent for return or exchange is covered by the sender.
How can I return the product I purchased?
If you want to return your products due to a problem caused by our products (cargo damage, manufacturing defect, right of withdrawal, etc.) after receiving your order from kedygurumi.com online store, the products must be sent to us within 7 days at the latest from the date you received them. To create a return request kedygurumi@gmail.com An e-mail should be sent to the e-mail address stating the Name-Surname, order number and reason for return. The cost of the cargo sent by Kedygurumi is covered by the institution. The cost of the cargo sent for return or exchange is covered by the sender. When sending the products to us, we kindly ask you to pay attention to the issues under the heading "Return Conditions" below. After your product reaches us, it will be examined by the relevant units and approval will be given for its return. This process covers an average of 2-5 business days. Returns cannot be accepted for custom-made products.
What are the return conditions?
– You must deliver the product to us in its original packaging, undamaged, unused, and undamaged due to usage error,
– If the invoice is issued in the name of a company, you must send it with a return invoice issued by the relevant company, in the form of 'Product Unit Price + VAT', excluding the shipping fee. Returns of orders issued in the name of companies will not be accepted unless a return invoice is issued.
– You are obliged to return the product in the same condition as when it was delivered to you, and if used, to pay for any loss in commercial value of the product due to use.
– After your product reaches us, it will be examined by the relevant units and approval will be given for return. This process takes an average of 2-5 business days.
– The cost of the cargo sent by Kedygurumi is covered by the institution, and the cost of the cargo sent for return or exchange is covered by the sender.